Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at xgesset@gmail.com. Please note that returns must be sent to the following address:

Gesset Xavier
171 Rue Jules Ferry
Les Romarins, Building 6
83130 La Garde
France
+33 6 79 47 55 51

If your return is accepted, we will send you instructions on how and where to send your package. Please note that return shipping costs are the customer’s responsibility. Items returned without first requesting a return will not be accepted.

You can always contact us with any return-related questions at xgesset@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess the issue and resolve it.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as custom-made products, including special orders and personalized items. Please contact us with any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you currently have and, once the return has been accepted, place a separate order for the new item.

14-day cooling-off period in the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will automatically be refunded through your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at xgesset@gmail.com.